Nokia Care Center Nightmares Pt. 2
Care Center: Cluj-Napoca, Romania
Well all I can say is that my new N73 died in a NSU update. This was almost three weeks ago. It was a new phone, I bought it and immediately plugged it in for an update. Well, I went to a local NSC here in Cluj-Napoca, Romania.
They said the phone has to be sent to the main NSC in Bucharest. I said to myself no problem. Then I found out that my phone was to return in maximum two weeks. I was a little sad, but I accepted of course. If this period was to be longer, I was informed I was to recieve a phone while my N73 is still not back. This happened one week ago. They gave me a Nokia 6610i. The local NSC had no idea where my phone was. The Internet check on their official website said that the phone was repaired after just one week and was to return to the local NSC. This is supposed to happen in aproximately 2-3 days.
Last Friday, I called the central HQ of the service company and they said everything seemed to be OK, but they noticed that the phone should have arrived by then, that they would check the situation and call me Monday.
Which they did. With many sorry words, yesterday I found out that they’ve lost my phone, actually the transport company lost my phone, and that I will get a new one by the end of the week. Should I feel happy or sad?
It seems I won’t be recieving all the accesories all again. It’s a bit odd what’s happening. The local NSC says I’ll be recieving just the phone.
But the problem is that I do not know how to see if the phone they will give me is brand new. I would have liked to recieve the whole package because that way I would’ve been sure that the phone was going to be brand new. I asked them about this, and they said they have no idea how the phone is to be sent.
I know all about the lifetimer, it’s physical use what I am afraid of. Also the battery is another concern of mine. How will I know it’s also brand new?
-geojoking
4 Responses to “Nokia Care Center Nightmares Pt. 2”
said on December 6th, 2007 at 10:46 am
Sorry but in poor Eastern countries of Europe, and the poor Asian countries, it’s quite normal that things like this happen. I would higly doubt this would ever happen in the Western countries in Europe or like the USA.
said on December 6th, 2007 at 11:49 am
This ain’t about poor and rich countries. I’ve heard countless stories like the one above from Americans.
Go check out HowardForums - you will sure find a few.
said on December 7th, 2007 at 12:47 pm
First of all. You don’t need to point out to Nokia care. As in each service shipment with each brand, It’s sent with insurance. Therefor, If it does gets lost, the one who is at fault, is the company that has been chosen for transport.
A golden tip, when you send out something, always call to the regarding company within the next 5 days. And so on,… It may annoy them, but it’s their job to inform you what’s happened or not…
I don’t see the reason in point out to Nokia Care Centers, it’s clearly not their fault if the shipment got lost.
said on July 26th, 2008 at 5:33 am
Yea well i am from the uk,
Scotland to be precise,
And i can honestly say the mail system here is very corrupt lol
To date i have had 2 6110 navigators and a dell latitude laptop go missing on route from the supplier,
Both of which were supposed to have been delivered,
But i know my neighbours well, 10+ years with each, and nothing was droped off
As for the servcie centres, i have hap to post my phone away twice, Problems with the gps reciver,
And on 3 seperate occasions they sent me back the wrong phone, as my imei numbers didnt match up, and sim card would not work either lol
Nokia you are named and shamed, very poor cust support,
But good phones, and the gps fault i cant really blame on the phone
Leave a Reply